Refund policy

At our store, customer satisfaction is important to us. Please read our Refund, Cancellation & Exchange Policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

2. Exchange Policy

We offer exchanges within 3 business days of receiving your order.

To be eligible for an exchange:

• The item must be unused, unworn, and in its original condition.

• All original tags and packaging must be intact.

• Proof of purchase or order number is required.

For hygiene reasons, bras and other intimate wear cannot be exchanged unless the item received is damaged, defective, or incorrect.

3. Refund Policy

Refunds are only issued if:

• You receive a damaged or defective product.

• You receive the wrong item.

• We are unable to fulfill your confirmed order.

Approved refunds will be processed using the original payment method where applicable. Processing times may vary depending on the payment provider.

4. Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged, defective, or incorrect:

• Bras

• Lingerie

• Intimate apparel

• Items showing signs of use, washing, or damage caused after delivery

5. Exchange Process

To request an exchange or report an issue, please contact our customer support within 3 business days of receiving your order. Include your order number, a description of the issue, and clear photos if the item is damaged or incorrect.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

7. Contact Us

If you have any questions regarding this policy, please contact us through our Contact Us page or our official customer support channels.